PDP North America Support
General Support
How to contact us
Headsets
AFTERGLOW AG9 (Xbox One/PS4)
- Product Overview & Manual
- How do I re-pair my dongle to my headset?
- How do I adjust the microphone level on a PS4?
- Why do I hear an echo when I talk online?
- Why can't I hear myself in the headset when I talk?
- How do I use the headset with a mobile device/cell phone?
Afterglow AG7 (Xbox One)
- Product Overview & Manual
- For AG7 headsets having trouble being recognized by XBOX One.
- How do I re-pair my dongle to my headset?
- How do I setup my headset on my XBOX ONE?
- My mic is very quiet, how can I increase the mic volume?
- Why do I hear an echo when I talk online?
AFTERGLOW LVL5 (XBOX ONE/PS4)
AFTERGLOW LVL3 (XBOX ONE/PS4)
AFTERGLOW LVL1 (XBOX ONE/PS4)
Afterglow Dolby Prismatic
- Product Overview & Manual
- How do I re-pair my Dolby tower transmitter to my headset?
- How do I setup my Dolby Prismatic headset to my PS4
- How do I connect my Afterglow headset to my mobile device?
- How do I connect my Dolby Prismatic headset to my PC?
- Why isn't my headset playing 5.1 audio?
Afterglow Prismatic
- Product Overview & Manual
- How do I re-pair my dongle to my headset?
- I've connected my Afterglow Headset to my device but I'm still not hearing any sound.
- How do I connect my Afterglow headset to my mobile device?
- Why does my headset buzz when I connect it to my PC?
- How do I connect my headset to my PC?
Afterglow Kral
- Product Overview & Manual
- How do I re-pair my dongle to my headset?
- Why do I hear an echo when I talk online?
- How do I adjust the microphone level on a PS4?
- How do I turn on/off the earcup LEDs?
- Why can't I hear myself in the headset when I talk?
Afterglow Karga
Afterglow Fener & Afterglow Nur
- Nur - Product Overview & Manual
- Fener - Product Overview & Manual
- Nur - How do I re-pair my tower to my headset?
- Fener - How do I re-pair my dongle to my headset?
- Why do I hear an echo when I talk online?
- My headset buzzes when I use it with my PC. How do I fix this?
Afterglow PS4 Bluetooth Communicator
Controllers
Xbox One - Afterglow Prismatic Wired Controller
Xbox One - Rock Candy Wired Controller
Wii U - Afterglow Pro Controller
Xbox 360 - Rock Candy Wired Controller
- Product Overview & Manual
- My controller works, but why don’t the LED’s turn on when I connect my controller?
- Why doesn't my controller work on a PC?
- Why doesn't my controller vibrate?
- Why doesn't my controller register a button command?
- My controller is reacting as if I am pressing a button/analog stick, but I am not pressing anything. How can I fix this?
Xbox 360 - Afterglow Wired Controller
- Product Overview & Manual
- Why doesn't my controller work on a PC?
- Why doesn't my controller register a button command?
- Why doesn't my controller vibrate?
- My controller is reacting as if I am pressing a button/analog stick, but I am not pressing anything. How can I fix this?
- My controller works, but why don’t the LED’s turn on when I connect my controller?
Wii - Rock Candy Controller
Wii - Afterglow Controller
Wii U Wired Fight Pad
PS3 - Rock Candy Wireless Controller
- Product Overview & Manual
- My wireless Rock Candy Controller will not turn on with new batteries. How can I fix this?
- How do I pair my wireless Rock Candy controller to my USB dongle?
- Why doesn’t my controller sync to my PS3?
- Why doesn't my controller work on a PC?
- Why doesn't my controller register a button command?
PS3 - Rock Candy Wired Controller
- Product Overview & Manual
- Why doesn't my controller work on a PC?
- Why doesn't my controller register a button command?
- Why doesn't my controller vibrate?
- My controller is reacting as if I am pressing a button/analog stick, but I am not pressing anything. How can I fix this?
- My controller works, but why don’t the LED’s turn on when I connect my controller?
PS3 - AFTERGLOW WIRELESS CONTROLLER
- Product Overview & Manual
- How do I pair my Afterglow Wireless controller to my USB dongle?
- Why doesn't my controller sync to my PS3?
- Why doesn't my controller work on a PC?
- Why doesn't my controller register a button command?
- Why doesn't my controller vibrate?
PS3 - Afterglow Wired Controller
- Product Overview & Manual
- Why doesn't my controller work on a PC?
- Why doesn't my controller register a button command?
- Why doesn't my controller vibrate?
- My controller is reacting as if I am pressing a button/analog stick, but I am not pressing anything. How can I fix this?
- My controller works, but why don’t the LED’s turn on when I connect my controller?
PC peripherals
ROCK CANDY WIRELESS KEYBOARD
Rock Candy wireless mouse
Other Peripherals
UNIVERSAL MEDIA REMOTE FOR PLAYSTATION 4
- Product Overview & Manual
- What apps are compatible with the PS4 Media Remote?
- Why do I have to press the blue PS4 device key multiple times before the PS4 turns on?
- How do I remove the volume punch through feature from my selected device?
- Why can't I get the PS4 media remote to connect to my TV/AMP/Cable box using the codes in the manual?
- What is the manufacturer's code to connect my remote to my TV?