Unpairing / Removing Old Remotes – Important information before using the Snap Remote for PS4

Most problems that are caused with bluetooth peripherals, like with the PS4 Snap Remote, can be solved by re-pairing a bluetooth device to the PS4 Console. It's important that the remote get's completely removed/unpaired from the PS4 Console, the previous connection has to be removed completely from the PS4.

IMPORTANT!: Disconnecting and reconnecting a remote does not re-pair the bluetooth device, the old connection has to be removed at all times!

Steps to re-pair the PS4 Media Remote:

  1. Go to Settings> Devices> Bluetooth Devices.
  2. Select your other remote from the list and choose “Disconnect” option.
  3. Using your PS4 controller, select your other remote from the devices list again.
  4. Press Options with your PS4 controller.
  5. Select “Forget Device”.
  6. Confirm your selection “OK”.
  7. Restart your console.
  8. Remove your new remote’s batteries and put them back again.
  9. Once your console is ON, start pairing your new remote by pressing PS and Share button for a few seconds until the LED starts blinking continuously.
  10. Find your remote on “Bluetooth devices” menu, select it and “Register”.
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