This headset was designed and marketed for exclusive use with the PS4/XB1. However, you can inform customers that they could try directly plugging in the LVL 5+ headset into the 3.5mm AUX port on the computer or Laptop. Most PC's have the audio for the Speakers and the Microphone split into two separate connections. If this is the case with their PC, then they can use an AUX splitter. Unfortunately, if this doesn't work, there's not much else we can recommend as this is not the headset's purpose or what it was designed or marketed for.