The packaging says it is wireless, Why do I have to connect a cable to the controller?

On the packaging of the headset, it does say that the headset is "wireless to console".

What this means is that there are no wires that connect the headset to the XBOX ONE console itself.  However, due to restrictions put in place by Microsoft, most 3rd party headsets do need to connect to the XBOX controller itself through a chat adapter, provided with the headset.

Have more questions? Submit a request