Afterglow AG9/AG9+ Wireless Headset User Guide

Product Overview & Manual

Model No.: 048-056-NA (Xbox One) - 051-044-NA-BK (PS4)

AFTERGLOW AG 9 Premium Wireless Headset for PS4 & Xbox One

This headset model is the newest in the Afterglow series. The AG9 is available for both the PS4 and Xbox One. This is a completely wireless model so no cables are connected during use.

Experience your games the way you're supposed to through the powerful 50mm Neodymium drivers. AG 9 was engineered for incredible audio depth, sonic richness, and clarity of sound.

Product Specifications

• 50mm Neodymium drivers with two modes. Pure Audio and Bass Boost.
• Fully wireless for both the PS4 and Xbox One. (No cable to the controller)
• Easy to use Plug & Play installation for both consoles.
• Removable Noise-Cancelling Microphone
• Split headband design provides the ultimate in comfort and adjustability

How do I re-pair my dongle to my headset?

To re-pair the dongle to the headset you can follow these steps:

• Make sure the headset is turned off
• Connect the USB dongle to an active USB port of your console or PC.
• Use a small paperclip to press and hold the re-pair button on the right of the USB dongle until the LED starts flashing rapidly. The button is located in the small hole.
• While the LED is flashing on the USB dongle, press and hold the power button on the headset. Keep holding the button on until the LED on the transmitter AND the headset turn solid.
• Your headset is now repaired and ready for use!

How do I adjust the microphone level on a PS4?

In order to adjust the microphone level on a PS4:

1. From the PS4 Home Screen, Scroll up to access the Home menu.
2. Select [Settings]=> [Devices]=> [Audio Devices]=> [Microphone Level]
3. You will now be able to see the Input Volume being given by your headset, adjust the Microphone Level bar to the desired setting.
4. Scroll to OK and Press the X button

Why can't I hear myself in the headset when I talk?

Voice monitoring is not an included feature on the AG9 headset. If you are having microphone issues please contact PDP customer support.

Why do I hear an echo when I talk online?

There are several factors that can contribute to an echo in your AG9 headset. 

• The echo may originate from the person who is talking and not necessarily from the person who hears the echo.  For example, if you only hear the echo when talking to a specific person and not when talking to others, the problem concerns the headset connection of the person who is echoing, not your headset connection
• An echo may originate from a bad internet connection. 

To make sure the issue is with the headset and not one of the factors above, test the headset on a different PS4 console if you are able to do so.

How do I re-pair my dongle to my headset?

To re-pair the dongle to the headset you can follow these steps:

• Make sure the headset is turned off
• Connect the USB dongle to an active USB port of your console.
• Press and hold the re-pair button on the right of the USB dongle until the LED starts flashing rapidly. The button is located in the small hole.
• While the LED is flashing on the USB dongle, press and hold the power button on the headset. Keep holding the button on until the LED on the transmitter AND the headset turn solid.
• Your headset is now repaired and ready for use!

How to manually reset the USB transmitter.

· Turn off the headset.
· Unplug USB transmitter from the Xbox One.
· Plug in the USB transmitter to your Xbox One.
· Locate a small hole on the side of the transmitter. There is a small button in the hole.
· Find a paper clip or something similar to use on the next step.
· Push and hold the paper clip in the tiny hole on the transmitter for about 5 seconds.
· The Light will start flashing rapidly on the USB transmitter, when this happens remove the paper clip.
· Pick up your headset.
· Press and hold the power button on the headset for about 20 seconds or until the lights on the USB transmitter and the headset turn solid.
· Test out the headset.

How do I use the headset with a mobile device/cell phone?

Your headset comes with a gray 3.5mm line in cable.  Simply connect one end of that cable to the Line in port on your headset and the other end to the headphone port on your mobile device.  The AG9 does not connect to your mobile device wirelessly.

Does this headset work on a PC/Mac?

Unfortunately, the AG9 is not designed nor supported for use with a PC or Mac.