Product Overview & Manual
Rock Candy™ Wired Controller
Model No.: 500-181-NA
Pick your flavor with the Rock Candy Wired Controllers for Nintendo Switch! Get the sweetest controller on the market in new, even more vibrant colors. Express yourself and choose your favorite!
These vibrantly colored controllers feature clear polycarbonate shells that allow you to see into the controller's inner circuitry, while the brilliant white accents help make your controller stand out! The new size of the Rock Candy Wired Controller makes them more ergonomic to fit hands, of all ages, more comfortably. The detachable 8-foot cord gives you plenty of room to play, while the concave analog sticks are designed for optimal precision.
- Vibrantly colored clear polycarbonate shells let you see the controller's inner circuitry
- Ergonomically designed new size fits hands more comfortably
- Sleek, concave thumb sticks allow for optimal precision
- Includes a detachable 8-foot micro USB cable for plenty of room to play
- Officially licensed by Nintendo
My controller isn't recognized.
When you connect the controller to your dock, it should be immediately be recognized by your Nintendo Switch and show up in the Controller Configuration Settings. If this is not the case, please check if the controller is getting power. You can do this by pressing the function button next to the right analog stick. If you press and hold it for 3 seconds, the LED will now light up. If the LED doesn't light up, check if the cable is properly inserted into the controller and your dock. Also, try connecting the cable to the other USB-port on your Switch-dock.
Sometimes, controllers need to be paired for first use with each console and paired again when you were using it on a different Switch.
How to enable Pro Controller Wired Communication:
- Plug in your Pro Controller to the Switch TV dock.
- Select System from the main menu.
- Select Controllers and Sensors from the sidebar.
- Select Pro Controller Wired Communication.
As long as you are using the Pro Controller Wired Communication mode, the Pro Controller's NFC capability will be turned off. If you want to use Amiibo, you'll need to either unplug your Pro Controller, so it reverts to a wireless connection or repeats the steps above to turn off Pro Controller Wired Communication.
Now, if needed, from the main menu:
- Select "Controllers"
- Select "Pairing New Controllers"
- Complete pairing.
If it's already there, go to "Find Controllers".
My Controller is not getting power or turning on when connected to the Switch Dock:
First, lets make sure the Switch Dock is providing power through USB. Connect a USB charging cable such as a phone charger to the Switch Dock, and connect your phone.
If your phone begins to charge and is getting power, proceed to the next step.
If you are not receiving power from the Switch Dock, and your phone or USB powered device is not getting power, the issue is with your Switch Dock.
If you did receive power in the previous step, press and hold the power button on the Switch until you see Power Options, then select Turn Off. After a couple of seconds, please turn on the Switch and, using the JoyCons, go into the main screen by pressing A three times.
Afterwards, go into System Settings, then scroll down until you see Controller and Sensors, and select Change Grip/Order. When prompted, please press L and R on your wireless/wired controller and see if it connects.
After you do this, if you notice it is still not showing up, please follow the calibration steps below in order to isolate the issue:
1. Make sure your controller is unplugged from the Switch dock.
2. Press and hold the down button from the D-Pad
3. Connect the controller cable to the Switch dock
4. Let go of the down button from the D-Pad
5. Press A button once
6. Rotate both analog sticks 4 times (Clockwise)
7. Press the down button from the D-Pad
The previous calibration steps will also fix any issues with drifting, or if your controller is moving on it's own.
Can I use this controller on my Switch Lite?
In order to use this Wired Controller, you do need the Switch Dock to connect via the USB port. This controller is only compatible with the Nintendo Switch and Nintendo Switch OLED while docked.
How can I connect my controller to my PC or Laptop?
This controller is designed and produced exclusively for Nintendo Switch, and is not compatible with PC.